This Privacy Policy explains how we collect, use, store and protect the personal information you provide to us when you visit our website, make an enquiry, request a quote, place an order, complete a form, purchase a package, or communicate with us.

YourBrand is operated by Clarke & Clarke. In this policy, “YourBrand”, “we”, “us” and “our” refers to YourBrand and Clarke & Clarke where relevant.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

Information we collect

We may collect personal information from you when you interact with us, including when you submit an enquiry form, request a quote, place an order, complete a brand, logo, website or product brief, sign up to receive updates or marketing emails, communicate with us by email, phone, social media or through our website, or purchase branded products, merchandise, uniforms, client gifts, logo packages, brand packages or website services.

The personal information we collect may include your name, business name, email address, phone number, billing and delivery details, information about your business, brand, goals, audience or preferences, logo files, brand assets, design files, artwork or project materials you provide, order details, product preferences and branding requirements, payment or invoice information, and website usage information, such as pages visited, enquiry sources and analytics data.

We only collect information that is reasonably necessary for us to provide our products, services and customer support.

How we use your information

We may use your personal information to respond to your enquiry, provide quotes, recommendations and proposals, process orders and manage projects, create branded merchandise, uniforms, client gifts, logo designs, brand packages, website packages and related deliverables, communicate with you about your project or order, arrange production, fulfilment, delivery, hosting or website setup, provide invoices, payment information and customer support, improve our website, products, services and customer experience, send occasional updates, marketing emails or offers where you have opted in or where permitted by law, and meet our legal, tax and business record-keeping obligations.

We may also use general, non-identifying information to understand how people use our website and improve the way we present our products and services.

Website analytics and cookies

Our website may use cookies and similar technologies to help us understand how visitors use our site, improve website performance, and support marketing or advertising activity.

Cookies may collect information such as your browser type, device, pages viewed, time spent on the site and how you arrived at our website.

You can choose to disable cookies through your browser settings, although some parts of the website may not function as intended.

We may use tools such as Google Analytics, Google Search Console, Meta Pixel or similar platforms to measure website performance and marketing activity. These tools may collect information in accordance with their own privacy policies.

Email marketing

If you subscribe to our mailing list, download a resource, make an enquiry, or become a customer, we may send you occasional emails about YourBrand products, services, updates or offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

We will still be able to contact you about active projects, orders, invoices, account matters or services you have requested.

Sharing your information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to provide our products and services. This may include suppliers and production partners, printers, decorators, embroiderers or branding specialists, couriers and delivery providers, website hosting, domain, email or software providers, payment, invoicing and accounting platforms, marketing, analytics or advertising platforms, contractors or service providers who help us deliver client work.

We only share the information needed for the relevant purpose and expect our service providers to handle personal information securely and responsibly.

We may also disclose personal information if required by law, to enforce our terms, protect our rights, or respond to a legal request.

Brand assets and project materials

When you provide us with logos, artwork, imagery, copy, brand files, website content or other project materials, we will use those materials to complete the work you have requested.

You are responsible for ensuring that you have the right to provide and use any materials you send to us.

We may store project files, design files, artwork, briefs and related communications for business, support, quality control and record-keeping purposes.

Storage and security

We take reasonable steps to keep your personal information safe from loss, misuse, unauthorised access, disclosure or alteration.

Your information may be stored in secure digital systems, cloud-based platforms, email accounts, project management tools, accounting software or supplier systems used by our business.

While we do our best to protect your information, no method of online transmission or storage is completely secure. You provide information to us at your own risk.

How long we keep your information

We keep personal information for as long as reasonably necessary to provide our services, maintain business records, meet legal obligations, resolve disputes, support future enquiries, and manage ongoing client relationships.

When we no longer need personal information, we will take reasonable steps to securely delete, archive or anonymise it.

Accessing or correcting your information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, incomplete or out of date.

To request access or correction, please contact us using the details below.

We may need to verify your identity before providing access to personal information.

Links to other websites

Our website may include links to third-party websites or platforms.

We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

Contact us

If you have any questions about this Privacy Policy, or if you would like to access or correct your personal information, please contact us:

YourBrand by Clarke & Clarke

Email: hello@yourbrand.co.nz
Website: www.yourbrand.co.nz